Refund Policy

King Intelligence LLC · Effective July 2, 2026

King Intelligence LLC: AIOS (AI Operating System) and members.king-intelligence.com

Effective date: July 2, 2026 Last updated: August 4, 2026 Version 1.1

1. Overview

This Refund Policy explains when payments to King Intelligence LLC, a limited liability company formed under the laws of the State of Ohio, with its principal place of business in Hartville, Ohio ("King Intelligence," "we," "us," or "our"), are and are not refundable for the AIOS service and the members portal at https://members.king-intelligence.com (the "Service").

This Policy is part of, and should be read with, our Terms of Service. It is governed by the laws of the State of Ohio.

If you have a billing question or a refund request, email jacob@king-intelligence.com (see Section 8).

2. The optional one-time Setup fee

New members can add an optional one-time Setup fee of $597 (the "Proof Run"). The Setup is offered on every plan and is never required. Some earlier members are grandfathered at a different setup rate. The Setup fee pays for onboarding and standing up your AIOS system.

Default stance: the setup fee is non-refundable once onboarding has begun. Because the setup fee covers work that starts as soon as your onboarding begins, it is not refundable once we have started that onboarding for you. Onboarding begins at the earlier of your setup session or the first work we do to stand up your system. If you pay the setup fee and we have not yet begun any onboarding work, contact us and we will consider a refund in good faith.

If you booked a setup session and pay the setup fee after that session, the fee covers work already delivered and is earned in full when charged.

3. Subscription fees

Your subscription (Cruise, Accelerate, or Overdrive, monthly or annual) renews automatically until you cancel.

Default stance for monthly plans:

  • The current billing period is generally non-refundable. When you are charged for a month, that month is not refunded just because you cancel partway through.
  • You can cancel anytime to stop future renewals. You cancel yourself through the Stripe Customer Portal (reachable from your billing page). Cancelling stops the next charge.
  • Your access continues until the end of the period you already paid for. We do not cut off access the moment you cancel; you keep your plan until the paid period ends. After that, your access and plugin key stop.

A la carte hours and extra sessions. If you buy extra working hours or an additional session outside your plan (an "a la carte" purchase), that charge is non-refundable once the session is booked or the work has begun. If you have paid for an a la carte hour and have not yet booked or used it, contact us and we will consider a refund in good faith.

In short: cancel any time to stop renewing, keep what you paid for through the end of the period, and we do not, as a default, refund the current period.

4. Free trial

We may offer a 3-day free plugin trial.

  • You are not charged during the trial.
  • The trial gives you a personal plugin key that expires after 3 days unless you sign up for a paid plan.

To avoid any charge, you do nothing. The trial simply ends after 3 days. No card is collected for the trial and no charge is ever made, so there is nothing to cancel and nothing to refund. To keep using the plugin, sign up for a paid plan.

5. Annual plans

If you are on an annual plan, you pay for a full year up front, and it renews annually.

Annual plans: 14-day window. If you purchase an annual plan, you may request a full refund of the annual plan payment within 14 days of the charge, but only if you have not used the Service in that term. "Used" means any of the following has happened: you booked or attended a session; any support or working hours were used; your personal plugin key was issued to or activated by you; you installed or ran the King Intelligence plugin; or you accessed the private video library or classroom. If any of those has happened, or more than 14 days have passed since the charge, the annual payment is non-refundable for the current term, and cancellation stops the next renewal instead.

You may cancel to stop the annual plan from renewing next year, and you keep access through the end of the year you paid for.

6. Chargebacks

If you believe you were charged in error, please contact us first at jacob@king-intelligence.com so we can look into it and make it right. Most billing issues can be resolved directly and quickly.

Filing a chargeback with your bank before contacting us can freeze your account while the dispute is open, and we may suspend access during that time. We keep records of your subscription, usage, and your consent to auto-renewal, and we will provide them to your bank in response to any dispute. Please reach out first so we can resolve it faster than a card dispute can.

7. Refunds and the referral program (clawback)

The referral program pays commissions on net subscription and setup payments, after refunds. This means:

  • If you refer someone and they later get a refund on a subscription or setup payment, the commission tied to the refunded payment is reversed (clawed back), because the commission is only ever earned on payments we actually keep.
  • If a commission was already paid out to a referrer before the refund happened, the reversed amount is deducted from that referrer's future commissions or otherwise recovered.
  • The same applies to chargebacks.

So a refund on a member's subscription or setup payment automatically undoes the related 10% referral commission. See the referral section of the Terms of Service for the full referral terms (commission on subscription and setup payments only, 30-day hold, $25 minimum payout, "10% for life," and clawback).

8. How to request a refund

To request a refund or raise a billing question:

  1. 1Email jacob@king-intelligence.com from the email address on your account.
  2. 2Tell us your name, the charge (date and amount), and why you are asking.

We will review your request in good faith and respond. Approved refunds are issued back to your original payment method through Stripe, and can take a few business days to appear, depending on your bank or card company.

Nothing in this Policy limits any refund or cancellation right you may have that the law does not allow us to waive.

9. Changes to this Policy

We may update this Refund Policy from time to time. When we make a material change, we will update the "Last updated" date and give reasonable notice. The version in effect when you were charged applies to that charge.

10. Contact

King Intelligence LLC Hartville, Ohio jacob@king-intelligence.com https://members.king-intelligence.com